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"You cannot improve
what you cannot measure"
| What
are Key Performance Indicators |
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Key Performance Indicators
are quantifiable measurements that reflect the critical success
factors of an organization. They must:
| a) |
Link to the organization's
corporate goals |
| b) |
Describe the targeted performance in measurable
terms |
| c) |
And be deployed to the organizational level
that has the authority, resources and knowledge to take
the necessary action. |
Establish Targets
Goals and Targets are clearly mapped out to set the goalposts
for the specific period of time
Data Collection
The relevant business information is gathered over time
Analysis / Monitoring
The performance data is analyzed against the targets to highlight
deviations
Predictive Forecasting
Based on historical performance data and business assumptions,
forecasts of future performance can be tested against planned
targets
Response Actions
The outputs from analysis/monitoring and forecasting will
enable managers to decide on the necessary actions. These
actions will have an effect on future performance which will
be tracked again for deviations. Response actions may also
result in a revision of targets if they are deemed to be out-of-date
or unrealistic.
Top
In an increasingly volatile business environment,
enterprises are facing more pressure than ever to continue
ensuring their strategic goals are met with the most effective
deployment of resources. Managers need to have accurate &
updated information about how key business units are performing
in order to respond timely & decisively.
However, businesses collect voluminous amount
of data in different systems. Managers face uphill battles
everyday to make sense from the avalanches of business information.
To make their jobs even harder, information is usually presented
in various formats from disparate sources representing vertical
business units, failing the basic need for a unified platform
to view enterprise-wide performance. This often causes the
managers to lose sight of the enterprise's strategic targets.
Employees on the ground are also affected. Without clear
communication of the enterprise goals and how each member
of the enterprise contributes to the cause, employees, despite
their best efforts, will more often than not misalign or mismatch
their own targets to the enterprise's. The collective actions
of employees pulling in different directions pose a major
risk to the competitive advantage of the enterprise to react
to the ever-changing demands in its business environment.
Resolvo's Key Performance Indicators (KPI) Management solution
aims to address the need for a unified and measurable performance
management platform. Fundamentally, KPIs start at the very
core of what determines a successful organization. Our team
of specialists will work in tandem with our customers to help
them craft a performance management tool unique to its culture
and business.
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| Benefits
of Key Performance Indicators in your enterprise |
|
Increase
Business Responsiveness |
 |
Instant analysis of the current
business performance to make quicker informed decisions
whether to propagate best practices or take corrective
actions |
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Build in scenario plays and test them against
historical data to forecast future performance |
Improves
Business Accountability and Employee Motivation |
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Business heads
will be more aware of the corporate targets and will have
greater transparency on how their performance will affect
the entire business performance. |
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Promotes cooperation between
business units with clear and realistic objectives |
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| Resolvo's
Key Performance Indicator Solutions |
Resolvo provides end-to-end solutions to enable you to manage
your key performance indicators. We have industry-proven processes
and tools to facilitate the construction of the KPIs, from
conceptualizing the critical success factors to measure, through
to the deployment of a centralized KPI portal to monitor the
health of these success factors.
Our development processes and tools have been
designed to be modular and flexible. This enables us to build
a solution which can be customized and assimilated into your
enterprise workflows.
The modular approach also ensures a rapid development and
deployment of the KPIs. Your enterprise gets its own unique
KPI portal in much less time than it takes to build it from
conventional approaches.
Resolvo has devised a set of KPI Design Processes and Development
Tools to build your own unique KPI Portal.
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| Resolvo's
Design Processes |
KPI Conceptualization - Every enterprise must
know its business goals and critical success factor. Resolvo
will work closely with you to map, quantify and translate
these into KPIs that will be indicative of your enterprise's
business performance.
Data Modeling
- Each KPI has its own unique business definition. Different
business units will possibly use different methodology to
compute the same KPI. In this stage, Resolvo extracts the
outputs from the KPI Conceptualization and feed into the development
of data models. These data models are responsible for determining
how the KPIs will be rolled up, analyzed and monitored.
Data Presentation
- The collected data will become counter-productive if it
still takes managers hours to make sense of it. The presentation
format is thus of paramount importance. Resolvo will work
with the managers to devise the most efficient way to present
the KPI outputs, whether in pure data format, static graphs
or animated charts.
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| Resolvo's
Development Tools |
DashBoard Framework
The DashBoard framework provides
the foundation for presenting the data in "Big
Picture" format, where the rolled-up KPI outputs
are displayed in a simple, effective and quick glance
format. Deviations are clearly represented to allow
the managers a quick peek into the enterprise performance.
The framework also allows for the flexibility
to drill into the data, where data at different hierarchical
levels can be queried to have a better understanding
of how the "Big Picture" format comes about. |
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Visualizer Framework
The Visualizer Framework is developed on
award-winning software and enables an additional option to
presenting the KPI outputs. The framework allows for the easy
construction of customized charts and graphics that can be
used to insert into reports and presentations.
Access Control Framework
The information which is analyzed can be
very sensitive corporate data. Employees should have access
to only information which is useful to their scope of work.
The Access Control framework takes care of that and helps
to assign needful roles and responsibilities to individual
entities in the company.
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